Frequently Asked Questions

Have questions? We’re here to help

Title

How is this mattress made and who makes this? 

With 60 years of manufacturing experience in the United States, these mattresses are made by hand with precision craftsmanship by Dreamline Bedding. We have designed a mattress with these priorities in mind...

1) Your comfort level. 

2) Lasting quality that prevents dipping and overheating.   

3) To provide the best mattress in Texas, proudly made in the USA.

How long does it take to receive my order?

We expect you to receive your order within 2-5 business days. 

How does the delivery process work?

You will receive a confirmation email of your order, another email when it ships, and a final confirmation the day of delivery.

How is it shipped?

FedEx will deliver this, and it will arrive in a 17” x 17” x 41” box. The mattress is compression packed. We recommend that you open this carefully and in the room that you intend on it staying in (for your convenience).

How long should it take for the mattress to fully expand?

The process will take about 6 hours to regain 90% of the full shape,

and 24 hours to fully expand.

Is it okay to sleep on the mattress on the first night?

Yes, but we recommend the 6 hour time frame for the mattress to expand.

What is the best mattress for side sleepers?

The #3 Mattress. This softer feel on the top portion of the mattress will help give relief to your hips & shoulders when laying on your side. 

What is the best mattress for back sleepers?

+ The #5 Medium mattress if you like a feel that is not too soft, but not too firm. 

 

+ The #7 Firm mattress if you like a firmer feel. 

What is the best mattress for stomach sleepers?

+ The #5 Medium mattress if you like a feel that is not too soft, but not too firm. 

 

+ The #7 Firm mattress if you like a firmer feel. 

Warranty & return policy ?

Our warranty will cover the craftsmanship and structure of the mattress for 15 years. 

Due to the logistical process with this mattress being compressed for shipping, we are not able to offer a return policy, but we are willing to do everything possible to help. 

 

#1) We can offer a photo or video of your product before your item ships to ensure quality, craftsmanship and the visual of the mattress is shipped as described.

 

#2) We will offer a $50 topper credit/refund towards a topper that you think is best to help you achieve the desired feel.

 

#3) We will offer a free repair process to help achieve the desired feel (buyer will be responsible for these shipping cost). 

Is the rustic bedroom group that is shown available for purchase?

Yes, these are in stock in Texas. Please email us for additional information, sizing, and pricing.